Provide Responsible Service of Alcohol - RSA Online

SITHFAB021 | Cost $49


This course will teach you how to serve alcohol responsibly in compliance with liquor laws and as required by your workplace’s policies and is required for people serving alcohol in change to serving alcohol in South Australia, Western Australia, Northern Territory and Queensland.

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Course Outline - Provide Responsible Service of Alcohol - RSA Online

The CFT Provide Responsible Service of Alcohol Course (RSA Online) teaches you how to sell and serve alcohol responsibly, in compliance with liquor laws within your state as well as any specific workplace policies.

This course explains how to assist patrons to drink within appropriate limits, detect and prevent underage drinking, identify alcohol-affected customers, and identify customers to whom sale or service must be refused keeping your workplace safe for your customers and staff.

Who is this Course For? 

Anyone who intends to work in licensed premises will need to complete an accredited Provide Responsible Service of Alcohol course. This includes:

  • Bartenders
  • Floor staff
  • Promotions staff
  • Managers
  • Supervisors
  • Function and Event Staff
  • Licensees
  • Security officers
  • Alcohol delivery staff
  • Volunteers serving alcohol

Please see here if you are based in VIC – RSA -> RSA Victoria

Topics Covered

  • Problems associated with excessive consumption
  • Alcohol and the law
  • Who is responsible for the serving of alcohol?
  • Facts about alcohol
  • Improved atmosphere
  • Handling difficult customers

Course Summary 

Course Code: SITHFAB021

Delivery: 100% online via flexible learning

Duration: Online self-paced course

Starting: Immediately access your course on enrolment

Completion:  Downloadable certificate available immediately upon assessment completion.

Assessment Methods: The RSA assessment typically includes eLearning sections comprised of multiple choice quiz, drag and drop, and fill-in-the-blank answers.  You are also required to submit x2 role-play videos.

Outcome: Nationally Recognised Statement of Attainment.


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Complete Your Course In 3 Easy Steps!

Step 1


Register and complete your payment online and get started straight away. No waiting for course access to be set up.

Step 2


Complete your training online, whenever you want at a pace that suits you.

Step 3


When all assessments are completed, you will receive access to your Nationally Accredited Statement of Attainment to download and print as required.

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RSA – Online: Course Outcomes

Upon successful completion of the RSA Online course, you will be awarded a Statement of Attainment in Provide Responsible Service of Alcohol (RSA). This certification allows participants to work within Australia (excluding VIC) liquor laws with confidence and knowledge that they can handle any situation from challenging customers all while knowing when someone has had too much beer or wine!

The Provide Responsible Service of Alcohol (RSA Online) course is delivered via e-learning, which provides learners with the flexibility to study at their own pace in their own time. Once you have completed the RSA Online course and achieved a passing grade, you will be able to log in and download your printable certificate.

Frequently Asked Questions

Support- online via email, or phone at 1300 665 633 during business hours or chat.

No, you don’t need to complete your training in one session, log in and out as time allows. The course will bookmark your progress.

You will need access to a computer and internet. We recommend basic computer skills and that you read our tips for studying online. Your internet should be of a good speed and stable to avoid connectivity issues.

The Online RSA courses are self-paced learning which means you can study in your own time. The course may take up to 6 hours but could be much less depending on your own prior experience in knowledge in service of alcohol.

If you want to work serving alcohol in Western Australia, Queensland and Northern Territory you need the nationally accredited Provide Responsible Service of Alcohol Course code: SITHFAB021. Upon completion of your RSA training, you will receive the nationally accredited Provide Responsible Service of Alcohol certificate Course code: SITHFAB021.

If you want to work serving alcohol in South Australia, you need to do your RSA training with an organisation approved by the South Australian government. CFT is fully approved by the South Australian government to deliver RSA training online in South Australia.  Upon completion of your RSA training, you will receive the nationally accredited Provide Responsible Service of Alcohol certificate Course code: SITHFAB021.

Click here to view this course – RSA SA

If you want to work serving alcohol in Victoria you must hold a RSA certificate delivered by an approved training organisation. CFT has been approved by Liquor Control Victoria to deliver RSA training to those working in Victoria. See our Liquor Control Victoria approval here. Upon completion of RSA training, you will receive two (2) certificates;

  1. the nationally accredited Provide Responsible Service of Alcohol certificate Course code: SITHFAB021 and
  2. the Liquor Control Victoria RSA certificate – this certificate is required for those working in alcohol service in Victoria.

Click here to begin your ONLINE Victorian RSA course now:  RSA VIC

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Real Stories from

Previous Students

Hats off to CFT International, got my RSA in a day without any dramas or spending heaps of hours working through training modules whilst had a tough time with another company which is into dubious practices, assessments questions were not clear, took almost 1.5 days to get through confusing study material and felt they deliberately fail you to make more money. Didn’t check on reviews for this other company otherwise would have stayed away because of bad reviews.

Priya Jose

I completed the online RSA course through this company. I’d definitely recommend! It was quick and simple to follow, and support team was very responsive.

Sol Luna

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