Provide Responsible Service of Alcohol - RSA QLD

SITHFAB021 | Cost $49


Gain the essential skills and understanding needed to serve alcohol responsibly while adhering to liquor laws and workplace policies. This course is essential for those intending to serve alcohol in Brisbane and across Queensland.

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Course Outline - Provide Responsible Service of Alcohol - RSA QLD

The CFT Provide Responsible Service of Alcohol Course (RSA QLD) teaches you how to sell and serve alcohol responsibly, in compliance with liquor laws within your state as well as any specific workplace policies. The course provides you with the knowledge on identifying those who may be consuming too many drinks irresponsibly or showing signs that they’re intoxicated; then teaching these techniques so all customers stay safe while still getting paid!

Discover crucial skills in the CFT Provide Responsible Service of Alcohol Course (Online) that enable you to identify customers who may be consuming alcohol irresponsibly or displaying signs of intoxication. Gain the expertise needed to maintain customer safety while upholding liquor laws in Brisbane and across Queensland.

Who is this Course For? 

Anyone who intends to work in licensed premises will need to complete an accredited Provide Responsible Service of Alcohol RSA QLD course. This includes:

  • Bartenders
  • Floor staff
  • Promotions staff
  • Managers
  • Supervisors
  • Function and Event Staff
  • Licensees
  • Security officers
  • Alcohol delivery staff
  • Volunteers serving alcohol
  • Anyone intending to work in licensed premises in Brisbane and across Queensland.

Please see here if you are based in VIC – RSA -> RSA Victoria

Topics Covered

  • Problems associated with excessive consumption
  • Alcohol and the law in Brisbane and Queensland
  • Responsibilities of individuals serving alcohol in QLD
  • Facts about alcohol relevant to QLD
  • Strategies for creating an improved atmosphere in licensed premises in Brisbane and throughout Queensland
  • Techniques for handling difficult customers in QLD establishments

Course Summary 

Course Code: SITHFAB021

Delivery: 100% online via flexible learning

Duration: Generally between 1-2 hours. (but you can take up to 12 months).

Starting: Immediately access your course on enrolment

Completion:  Downloadable certificate available immediately upon assessment completion.

Assessment Methods: The RSA assessment typically includes eLearning sections comprised of multiple choice quiz, drag and drop, and fill-in-the-blank answers.  You are also required to submit x2 role-play videos.

Outcome: Nationally Recognised Statement of Attainment.


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Complete Your Course In 3 Easy Steps!

Step 1


Register and complete your payment online and get started straight away. No waiting for course access to be set up.

Step 2


Complete your training online, whenever you want at a pace that suits you.

Step 3


When all assessments are completed, you will receive access to your Nationally Accredited Statement of Attainment to download and print as required.

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RSA QLD & Brisbane: Course Outcomes

Upon successful completion of this course, you will be awarded a Statement of Attainment in Provide Responsible Service of Alcohol (RSA) SITHFAB021. This certification allows participants to work within Australia’s liquor laws (in SA. WA, NT QLD and ACT – see here for Victoria RSA) with confidence and knowledge that they can handle any situation from challenging customers all while knowing when someone has had too much beer or wine!

The Provide Responsible Service of Alcohol (RSA QLD) course is delivered via e-learning (online), which provides learners with the flexibility to study at their own pace in their own time. Once you have completed the RSA course and achieved a passing grade, you will be able to download, save and print a PDF copy of your certificate.


Frequently Asked Questions

Support- online via email, or phone at 1300 665 633 during business hours or chat.

No, you don’t need to complete your training in one session, log in and out as time allows. The course will bookmark your progress

You will need access to a computer and internet. We recommend basic computer skills and that you read our tips for studying online. Your internet should be of a good speed and stable to avoid connectivity issues.

Generally between 1-2 hours. (but you can take up to 12 months).

For those pursuing alcohol service positions in Queensland, you’ll need an RSA certificate from an approved training provider. CFT is accredited by the Office of Liquor and Gaming Regulation (OLGR) Queensland to deliver RSA training in QLD. Upon successful completion of our course, you’ll receive two certificates: the nationally recognised RSA certificate (SITHFAB021) and the OLGR Queensland RSA certificate, essential for roles in alcohol service in QLD.

Completing an RSA course opens doors to diverse career opportunities in industries such as bars, clubs, restaurants, hotels, event management, in-flight services, and catering. It also plays a vital role in reducing issues like intoxication-related problems, underage drinking, and drink-driving incidents.

Additionally, holding an RSA certificate for your alcohol-serving business helps maintain a positive reputation. Including RSA certificates on your resume or job applications showcases your commitment to ongoing learning to potential employers.


RSA - Melbourne & Victoria 1
RSA - inc Victoria

Provide Responsible Service of Alcohol RSA Melbourne & Victoria - $49

This course will teach you how to serve alcohol responsibly in compliance with liquor laws and as required by your workplace's policies in accordance to VIC Government requirements.

Real Stories from

Previous Students

Hats off to CFT International, got my RSA in a day without any dramas or spending heaps of hours working through training modules whilst had a tough time with another company which is into dubious practices, assessments questions were not clear, took almost 1.5 days to get through confusing study material and felt they deliberately fail you to make more money. Didn’t check on reviews for this other company otherwise would have stayed away because of bad reviews.

Priya Jose

I completed the online RSA course through this company. I’d definitely recommend! It was quick and simple to follow, and support team was very responsive.

Sol Luna

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